Homeland Development Services LLC
“Don’t let the AI spook you—we’re just a crew of Okies who ‘knows a guy’ in tech and still believe in firm handshakes. It simply gets you answers faster.”
Need Service? Get Help Your Way
We’ve simplified how you request service so you no longer need to hunt through menus. This section now lives on the main page and gives you three easy options—each designed to match the urgency of your situation
Dial our main number and you’ll connect directly with a live representative through our 24‑hour answering service. A trained dispatcher will ask for your store number or city, the trade or equipment involved and a callback number, and will immediately send the appropriate technician to your site. There’s no automated phone tree—just a live person ready to help.
For routine maintenance or planned work, fill out our online service form. The form collects essential details like the store or facility, the equipment type and a description of the issue, and allows you to attach photos or documents. Once submitted, a ticket is created and assigned to the right specialist, and you receive confirmation with a work‑order ID.
HDS also accepts text messages after a service call has been placed. Texting is for urgent escalations when you need to get our attention quickly; include your name, location and phone number so we know who’s contacting us. This channel can also be used for general questions or feedback, but service requests should start with a live call or the online form.
Built on Experience. Trusted Across the Midwest.
From blitz repairs to turnkey build‑outs, HDS keeps your refrigeration, HVAC and facilities running—so you stay focused on customers, not contractors.
Your Work Orders, in Real Time
Streamlined Updates
Technicians post status and notes from the field through our update form/app. Those entries flow straight to your dashboard—no extra emails—so you see the latest info on every ticket as it happens.
Real‑Time Service Dashboard
Built around your account: filter by site, trade, priority, or status. Billing is visible at a glance with color‑coded states (Draft, Submitted, Approved, Paid), and hover details show invoice amount, dates, and PO/WO info. Each ticket includes live notes from the field. Technicians can add notes and status updates only—no access to billing or other customer data. Everything updates as entries are made.