Create custom SLAs for each store. Our platform makes real-time vendor decisions based on your requirements — automatically dispatching, escalating, and resolving issues to keep your locations running.
24/7
Service Available
Create custom SLAs for each store - set response times, priorities, and escalation rules that fit your needs.
We select and dispatch the right vendor based on your SLA - no phone calls, no delays.
When SLA deadlines approach, we automatically escalate and reassign to keep you compliant.
Real-time visibility into SLA compliance across every store and vendor in your portfolio.
Getting started with HDS is easy. We handle the complexity so you can focus on running your business.
Import your locations into the platform
Set custom service level agreements
Automatic vendor dispatch and coordination
Track everything via DySync Dashboard
Reported
Issue logged
Assigned
Vendor selected
In Progress
Work underway
Resolved
Complete
HDS tracks and maintains all your compliance requirements so you never miss a deadline.
Fire Inspections
Scheduled & tracked
Health Inspections
Always prepared
Safety Requirements
Fully maintained
You set the rules for each store. We make the vendor decisions in real-time.