Privacy Policy

1. Information We Collect

Information You Provide

When you fill out a form, request a service, or contact us, you may provide:

• Contact Information: Name, email address, phone number, company name, job title
• Inquiry Details: Service requests, project requirements, questions
• Communication Records: Emails, phone calls, chat messages

Information We Collect Automatically

When you visit our website, we automatically collect:

• Usage Data: Pages visited, links clicked, time spent on pages, referral sources
• Device Information: Browser type, operating system, IP address, device identifiers
• Cookies and Tracking: Data collected via cookies and similar technologies (see our Cookie Policy)

2. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: Respond to inquiries, schedule site surveys, provide quotes, deliver services
• Communications: Send service updates, project notifications, and marketing communications (with your consent)
• Website Improvement: Analyze usage patterns, improve functionality, enhance user experience
• Legal Compliance: Fulfill legal obligations, enforce our terms, protect our rights
• Business Operations: Maintain records, conduct internal analysis, manage relationships

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

• Service Providers: Third parties who assist with email delivery, CRM systems, analytics, website hosting, and other business operations. These providers are contractually obligated to protect your information.
• Legal Requirements: When required by law, regulation, legal process, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
• Protection of Rights: To enforce our terms, protect our property and rights, or ensure the safety of our users and the public.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect information about your use of our website. This includes:

• Essential Cookies: Required for basic website functionality and navigation.
• Analytics Cookies: Help us understand how visitors interact with our website using services like Google Analytics.
• Performance Cookies: Allow us to improve website performance and user experience.

For more information about cookies and your choices, please see our Cookie Policy.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. These measures include:

• Secure servers and encrypted connections (SSL/TLS)
• Access controls and authentication requirements
• Regular security assessments and updates
• Employee training on data protection practices

However, no internet transmission or electronic storage system is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention include:

• The nature of our relationship with you
• Legal, regulatory, or contractual obligations
• Business operational needs
• Dispute resolution and enforcement of agreements

When information is no longer needed, we securely delete or anonymize it.

7. Your Privacy Rights

General Rights (All Users)

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time

Additional Rights for EU/UK Residents (GDPR)

• Data Portability: Receive your data in a structured, machine-readable format
• Restriction of Processing: Request limitation on how we process your data
• Object to Processing: Object to processing based on legitimate interests or direct marketing
• Withdraw Consent: Withdraw consent for processing where consent was the legal basis
• Lodge a Complaint: File a complaint with your local data protection authority

Additional Rights for California Residents (CCPA/CPRA)

• Know: Request disclosure of what personal information we collect, use, share, and sell
• Delete: Request deletion of your personal information
• Opt-Out of Sale/Sharing: We do not sell your personal information
• Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise any of these rights, please contact us at info@hdsok.com or use the contact information below. We will respond within the timeframe required by applicable law.

8. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where we or our service providers operate. These countries may have different data protection laws than your country of residence. When we transfer data internationally, we implement appropriate safeguards to protect your information in accordance with this Privacy Policy and applicable law.

9. Children's Privacy

Our website is not intended for children under 13 (or 16 in the EU/UK). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete it promptly. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law. We will provide information about the breach, the data affected, and steps you can take to protect yourself.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post any changes on this page with an updated effective date. Material changes will be communicated through prominent notice on our website or direct communication. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

13. Related Policies

This Privacy Policy should be read in conjunction with our:

• Terms of Service
• Cookie Policy
• Acceptable Use Policy

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: